Product

What materials do you use?

Our current gold-finish direction uses a refined 14K Gold Finish. Depending on the design, pieces may use stainless steel, brass or 925 sterling silver foundations, along with sterling silver, white gold or platinum-toned finishes. Some remaining legacy styles use 18K finishes. Selected Luxe pieces feature high-grade moissanite.

Every product page lists the materials used for that design.
Is your jewelry hypoallergenic?

Our jewelry is nickel-free and designed to be hypoallergenic. Individual sensitivities vary, so review the materials on each product page if you have a known metal sensitivity.
Is your jewelry waterproof?

Water resistance depends on the construction and finish of the individual piece, so we do not make one blanket waterproof claim across the collection. Check the product page and follow our care guidance to protect the finish.
Will my jewelry tarnish?

Finish longevity varies by material, wear, environmental exposure and individual body chemistry. Plated jewelry can gradually show wear over time. Proper care helps preserve the finish for longer.
Why does my earring fit differently than expexted?

Every ear is unique. Piercing placement, lobe thickness and ear anatomy can affect how jewelry sits. Please review the measurements on each product page before purchasing.

Shipping & Delivery

How much is shipping?

Complimentary shipping is available on qualifying orders $250 USD+. Rates below the threshold and other international shipping rates are shown at checkout.
How long does shipping take?

Shipping estimates shown at checkout refer to carrier transit time only. 
My tracking hasn't updated.

Tracking can take up to 24 hours to begin updating after carrier collection. If there has been no movement after several business days, please contact us.
My tracking says delivered, but I can't find it.

Check around your property, parcel lockers, neighbors, concierge or building manager first. If you still cannot locate it, contact us and we will help with the next available carrier steps.
Do I have to pay duties or import fees?

Where available, applicable duties and taxes are calculated and collected at checkout. If they are not collected for your destination, charges assessed on import remain the recipient's responsibility.

Returns & Exchanges

What is the return policy?

Please review our Refund Policy for full details.
My item arrived damaged or defective.

Please contact us promptly within 2 days of delivery, with your order number and clear photographs or video of the concern. Our Quality Control team will review the issue and determine the appropriate resolution.